Service Terms
Refund Policy
Last updated: September 2026
This policy explains the refund window, review criteria, request process, and payment return rules for VPNYQ subscriptions. Before submitting a request, confirm your order status, payment channel, and traffic usage.
Refund Window and Eligibility
You may request a full refund without giving a reason within 7 days of your first payment. The refund window begins when the corresponding order is successfully paid, and the submission time is based on the record in the user panel ticket.
This commitment applies to first-payment orders. Renewals, repeat purchases, additional traffic packages, mid-term upgrades, and other non-first-payment orders are not automatically covered by the no-questions-asked full refund commitment. For billing errors or duplicate charges, you may submit the order record for VPNYQ to review based on the actual transaction.
You will not be asked to explain your personal use when requesting a refund. However, you must provide enough information to locate the order and verify payment ownership.
Eligible and Excluded Cases
A first-payment order may enter refund review when it is within the refund window, clearly linked to the account, and associated with an account in normal status. If you are requesting a refund because of client compatibility, international route connectivity, or subscription import issues, you may also include the observed problem so support can determine whether configuration can be corrected first. Accepting troubleshooting does not affect your right to submit a request within the valid refund window.
Refunds do not apply where there has been prohibited use, subscription resale, public sharing of subscription information, interference with service operation, or attempts to bypass account management measures. Orders with excessive traffic usage, or usage clearly beyond what is reasonably needed to test and evaluate the service, may also be excluded from no-questions-asked refunds.
Disputes caused by incorrectly entered payment information, payments made to pages other than VPNYQ, or the inability to provide a verifiable order record are outside the scope of this policy.
Request Process and Required Information
Log in to the VPNYQ user panel and submit a refund request through the ticket portal. Include your username, relevant order details, payment proof, and transaction records needed to verify the payment channel. An email address is not required for registration, so refund verification relies primarily on the account, order, and payment records.
Go to the user panel to submit a ticket →
Payment proof must keep key details clear and correspond to the order in question. Do not submit passwords, subscription links, or other sensitive information unrelated to order verification in a ticket. If information is missing, support will request additional details in the original ticket. Refund processing will not begin until order ownership is confirmed.
Review and Refund Amount
VPNYQ will verify the payment time, order type, account status, traffic usage records, and any violations of the terms of use. Orders that meet the first-payment refund requirements will be refunded in full based on the actual amount paid, rather than the listed package price.
Monthly subscriptions include ¥9.9/month with 60GB, ¥18/month with 250GB, and ¥28/month with 500GB; traffic packages include ¥158/300GB, ¥358/1000GB, and ¥658/3000GB. Review is always based on the specific order in the request, and different orders are not combined.
If an order was upgraded mid-term, the recorded price difference and prorated remaining days will also be included in the review. Once a refund request is approved, the related subscription or traffic benefits may be terminated, and the refunded order will no longer provide service.
Settlement Time and Original Payment Method
After review is complete and eligibility is confirmed, refunds are generally sent back through the original payment channel. A refund initiated by VPNYQ does not mean the funds have already arrived; the actual settlement time depends on the payment channel's processing status. Processing times may vary by channel, and this service does not make a fixed commitment for channel settlement.
For orders paid through Alipay or WeChat, the refund will normally be returned through the corresponding original transaction channel. If the original transaction status does not support automatic returns, support will explain the verification result and next steps in the ticket. No alternative channel will be used without confirmation.
You can check the processing status in the original ticket. Repeatedly submitting the same order will not change the review order or shorten the payment channel's processing time.
How USDT Payments Differ
USDT transactions are subject to on-chain confirmation and cannot use exactly the same automatic original-channel refund process as Alipay or WeChat. When requesting a refund, provide the relevant transaction record and confirm the original payment network and receiving details as requested in the ticket. VPNYQ processes refunds only against verifiable orders and on-chain records, and never asks for account passwords or private wallet credentials.
Delays caused by incorrect receiving details, a network mismatch, or an on-chain status that has not completed confirmation must be reviewed in the ticket. After a refund is initiated, the relevant on-chain record determines the processing status. Review all details before submitting to avoid new disputes caused by irreversible on-chain operations.
This policy applies together with the terms of use. If a refund request involves account violations, payment disputes, or unusual transactions, the decision will be based on verifiable order records, service usage records, and payment-channel information.